Tag Archives: employee

What Do You Do if an Employee Appeals Your Decision?

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If you’ve had to make a decision about one of your employees and an issue such as their flexible working request or a disciplinary situation, your employee has the right to appeal against your decision.

What do you do next? How should you handle their appeal?

Your employee can appeal against a disciplinary decision on both conduct and performance matters, or any other employment decision, but they must do so in writing. They need to set out the grounds for their appeal within the number of days set out in your own policy, of you giving them your decision.

You should then hear their appeal without delay. Where possible this should be done by a manager, preferably more senior and not previously involved in the case. This is not always possible in a smaller business, so the same manager or owner may have to hear the appeal, and they must be objective. At this meeting you need to hear what your employee has to say, and consider it against all the facts. You may need to carry out further investigations in order to reach your conclusion, before making your final decision.

Following the meeting, you should write to your employee to tell them the outcome of the appeal, and how the decision was reached. Examples of all the letters for all stages of the formal disciplinary process are available from the Disciplining staff section of the Acas website.

Whatever decision is made regarding the appeal, you must keep a confidential written record of the case.

If you run a small business and need someone impartial to handle appeals, or initial disciplinary meetings for you, do get in touch to talk about how we can do this for you. Call us on 0118 940 3032 or email sueferguson@optionshr.co.uk.

Poor Performance – Can You Prove It?

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Sometimes as a manager you need to deliver bad news or negative feedback to a member of your staff. You might need to pick them up on an issue of performance that you’re not happy with, or where they are not meeting your standards.

This is not a comfortable thing to do. You need to be quite assertive about it, to be taken seriously, so that your member of staff doesn’t just argue with you! To help you discuss the issue in the right way, you need evidence of the poor performance. You have to be able to show your team member what they’ve been doing wrong or below standard. Just telling them that they’re not doing what you want them to do, won’t have any impact, if you can’t prove it.

You need to collect the evidence, so your team member can really understand what they’ve done wrong and how you want them to change. It’s not about collecting evidence just to use against someone – you really need it in order to get the message across and to make a difference.

Is one of your team repeatedly late coming into work? If so, you need a recording system that shows them when they came it late and how often it happens. If your staff clock in and out every day, you have your system. If not, you need to look for another way of recording the time.

Does a member of your staff keep making errors in their work? How many times have they made a mistake and what was the result of it? Again, you need to create a way of recording the error rate and the consequences.

Do some of your clients repeatedly complain about one of your employees? If so, you need to keep all the emails or letters of complaint that you receive. When a customer complains over the phone, ask them if they would mind emailing you the details for your records, so that you improve the situation for them.

When you can show proof of poor performance, it is much easier to discuss the issue with the particular member of staff and, between you, work out what needs to be done in order to improve their performance.

We discussed the importance of collecting evidence at one of my interactive workshops. Click here to watch the short video and find out more.

How Do You Deal With Redundancies?

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Making people redundant is never an easy thing to do. However, sometimes, for the future of your business, you may find yourself facing this situation. How do you deal with it? What are you required to do by law? What’s the best way to look after your staff and make the process easier for them?

All these questions will be answered in this blog, so do read on.

What do we mean by ‘redundancy’? It is a potentially fair reason for dismissing an employee, but should only be caused by the closure of a business, the closure of a particular workplace, or a diminished need for employees to carry out work of a particular kind.

Carrying out a proper selection process is crucial if unfair dismissals are to be avoided. When you’re selecting employees for redundancy, you must ensure that the “pool” for selection is identified correctly and that the selection criteria used are objective and fairly applied. If your company is closing down the whole business or a particular place of work, the issue of the “pool” for selection will not usually arise since all the employees in that place will potentially be redundant. Where this is not the case, you should consider the following selection criteria:

Redundancy Table

It is good practice for more than one person to be involved in the selection process, to reduce the risk of perceived bias or discrimination. It is sensible to have two people, both of whom know the individual employees concerned, carry out the assessment.

As an employer you are not under a legal obligation to seek volunteers for redundancy, but it is good practice to do so. Enhanced redundancy payments may be used as an incentive for employees to volunteer for redundancy. Early retirement can also be an acceptable alternative to redundancy for both employees and trade unions.

Individual consultation with employees is essential. If you do not carry out such consultation, any subsequent dismissal will almost certainly be unfair. Start with an initial meeting with staff, to announce the likelihood that redundancies will be necessary. You will then need to carry out individual meetings with the employees selected for redundancy. Finally you will need to hold individual meetings at which your employees’ selection for redundancy is confirmed, before writing to those affected.

Making people redundant, for whatever reason, is not easy. There are many pitfalls to be avoided. As it is such a big subject, we have put together a fuller guide on how best to deal with redundancies. You can download it for free from our website by clicking here. If you have any immediate questions concerning your business and redundancies, please click here to email me or call me on 0118 940 3032.

Changes to the National Minimum Wages

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The National Minimum Wage Act 1998 lays down minimum levels of hourly pay for certain employees. The current rate for those aged 21 and over is £6.70 per hour. From 1 April 2016, the National Minimum Wage (Amendment) Regulations 2016 introduce the national living wage, set at £7.20 per hour, for workers aged 25 and over.

The National Minimum Wage Regulations 2015 make sure that the hourly rate, at which a worker is entitled to be paid in respect of his or her work in any pay reference period, is the rate that is in force on the first day of that period. The pay reference period is a month or, in the case of a worker who is paid wages by reference to a period shorter than a month, that period. Therefore, where a pay reference period begins before 1 April 2016, the old rate of the national minimum wage will apply for that pay reference period.

From 1 April 2016, the National Minimum Wage (Amendment) Regulations 2016 introduce a compulsory national living wage of £7.20 per hour for all workers aged 25 and over. The Regulations also double the financial penalties for which employers will be liable if they are found to have paid any workers below the national minimum wage. The penalty is increased from 100% to 200% of the total underpayment for all workers specified in the HMRC notice of underpayment.

If you need to know more about these changes, how they affect your business and your employees, or how to handle the changes, come to our next Employment Law Update workshop. It is being held on 12 April 2016 in Wargrave, Berkshire and costs just £20 +VAT. Click here for details and online booking.

The Year Ahead – Expected Changes to Employment Law

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In 2016, employers will see a number of key Employment Law changes. Here is a summary of those agreed so far, to help you prepare for how they might affect your business.

January 2016

Redress for workers punished for breaching exclusivity clause – Regulations came into force on 11 January 2016 to enable workers who suffer a detriment, or are dismissed as a result of breaching an exclusivity clause in a zero hours contract, to make a complaint to an employment tribunal.

March 2016

Gender pay reporting details revealed – Regulations must be introduced by 26 March 2016 that will require employers with 250 or more employees to publish information about their gender pay gaps.

April 2016

National living wage introduced – A new compulsory national living wage, which works as the top rate of the national minimum wage, will be introduced on 1 April 2016 for workers aged 25 and over.

Duty to prepare modern slavery statement takes effect – The duty to prepare a slavery and human trafficking statement (which has been in force since 29 October 2015) will apply in relation to financial years ending on or after 31 March 2016, for companies with a turnover of at least £36 million per year. This will begin to take effect for employers from 1 April 2016, depending on the timing of their financial year.

Penalty for failure to pay national minimum wage doubled – Draft Regulations double the penalty for non-payment of the national minimum wage and the national living wage for pay reference periods starting on or after 1 April 2016.

Statutory pay changes – The maximum amount of a week’s pay for the purposes of calculating statutory redundancy pay, and other awards such as the basic award for unfair dismissal, is likely to increase on 6 April 2016. The weekly rates of statutory sick pay, maternity pay, paternity pay, adoption pay and shared parental pay will not increase for 2016/17.

October 2016

National minimum wage – This may rise on 1 October 2016, subject to the prevailing economic conditions and the Low Pay Commission’s report, which is due to be delivered to the Government in February 2016.

There are many other changes that are yet to be confirmed, including the Trade Union Bill coming into force, a cap on public-sector exit payments being introduced and new rules on apprenticeships. We’ll bring you news of all these and other changes as they are confirmed. If you have any questions about these changes and how they affect your employees and your business, do get in touch by calling 0118 940 3032 or by clicking here to email us. We will be running our next Employment Law Update workshop on 12 April 2016. Click here for details and online booking.

Is Your Staff Handbook Up To Date for 2019/20?

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Is Your Staff Handbook Up To Date for 2019/20?

Every time Employment Law changes, your staff handbook will become more out of date. Changes are made to Employment Law at least twice a year – usually around April and October. If you haven’t checked your Staff Handbook in the last three years, it will be very out of date by now. This means that some of your employee policies could be very out of date and no longer legal.

Why do you need a Staff Handbook?

A Staff Handbook lets you tell your employees about your workplace rules in an efficient, uniform way. Your employees will know what is expected of them and what they can expect of you. A Staff Handbook can provide your company with valuable legal protections, when employees understand the rules of your organisation. It also gives you a good place to collect policies that must be in writing, such as policies on smoking, social media use, or family and medical leave.

How do you keep your Handbook up to date?

To help you bring your Handbook up to date and in line with current legislation, we can review it for you and make recommendations on what needs to be changed. Send us your Staff Handbook as a Word file and we will read through it – confidentially, of course. We will then send you a list of recommended changes that need to be made. The cost for this review is just £250 +VAT.

Once you have our recommendations, you can make the changes yourself. Or we can do them for you – just ask for a quote for bringing your Handbook fully up to date. Call 0118 940 3032 for more details or click here to email your Staff Handbook to us.

Dealing with Bullying or Harassment at Work

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Recently we looked at the case of one of my clients who had learnt about sexual harassment happening within their company. Click here to see that blog again, or if you missed it. Fortunately that case was successfully resolved, but if ever you need to go to the next stage with such a case, here is how you should deal with it.

Following investigatory meetings, which you must carry out, and assuming that you decide that there is a case to be answered, a formal disciplinary interview should be set up with the person accused of bullying or harassment. This should be done in writing, with your employee being given a full written account of the evidence gathered against them, including the evidence reported by any witnesses. Whether or not it will be appropriate to state the names of any witnesses will depend on the circumstances.

At the same time, the employee should be given notice to attend the interview and informed of their right to be accompanied by a colleague or trade union official. It is essential to provide the accused employee with all the relevant facts at this stage, so that they have a proper opportunity to defend themselves when the interview takes place.

Ask and Listen

At the interview, you should ask open questions, i.e. those beginning with “what”, “which”, “why”, “how”, “where”, “when” and “who”, in order to get the employee’s side of the story. You should listen carefully to what they have to say, and take on board their explanations and any mitigating factors.

The purpose of the interview will be to establish whether or not there are proper grounds for taking disciplinary action against the employee and, if there are, what level of disciplinary action would be appropriate. This will depend on whether or not, following the interview, you have reasonable grounds for forming a genuine belief that incidents of harassment or bullying did in fact occur.

There is no need for you to have absolute proof of the employee’s ‘guilt’ in order to proceed with disciplinary action or dismissal, as long as you have, following a thorough investigation, formed a genuine and reasonable belief that incidents of bullying or harassment took place.

Deal with it Promptly

Depending on the seriousness of the behaviour, disciplinary action may range from a verbal warning to summary dismissal. In cases of mild harassment, for example a single incident that was based on a misunderstanding, or a series of minor incidents where an employee genuinely did not realise that there were causing offence, a sincere apology, together with an undertaking not to repeat the offending behaviour, may be appropriate.

If the outcome is a formal warning or dismissal, the employee should be granted the right of appeal against that decision, to someone who was not involved in either the investigation or the decision to impose the disciplinary sanction. If a warning is given, it should make it very clear that any further incidents of bullying or harassment of any kind will be viewed very seriously and will lead to further formal disciplinary action.

Both the employee who raised the complaint and the employee accused of bullying or harassment should be given written feedback on the outcome and any actions agreed once the proceedings have been concluded. Full confidential records should be kept of all complaints, all interviews conducted and the outcome of the proceedings.

The main aim of any formal action will be to make sure that the harassment or bullying stops immediately and does not recur. This means that you should treat any report of harassment or bullying seriously and deal with it immediately.

I hope that you never have to deal with a situation like this in your business. However, if you are worried about harassment or bullying – either a case that needs to be dealt with, or how to prevent it from happening – please contact me straight away by calling 0118 940 3032 or by clicking here to email me.

10 Reasons Not to Have Staff!

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I know this might sound strange coming from an HR Consultant, but do you really need staff? Will they actually help your business to grow, or are they more hassle than they’re worth? This blog takes a tongue in cheek look at why you might actually be better off without them!

Reason One – If you don’t have staff, you know when something has been done, because you’ve done it. You don’t have to keep looking over someone’s shoulder, to see what they’re up to, and annoying and demotivating them in the process.

Reason Two – You don’t have to be worried about being bowled over by someone’s CV, which is possibly full of exaggerations. You don’t have to think about how many white lies they tell you, as they try to sell themselves in an interview. No staff means no need to waste time on recruitment.

Reason Three – Giving a job to a friend or a member of your family is never a good idea. If you don’t have staff, you’ll never have to upset anyone you know by not giving them the job. Just tell them that you don’t need staff and that you’d rather keep them as a great friend, or supportive member of the family. No need to fall out with them!

Reason Four – If you set up and run your own business, staff will never quite see your vision. It will be difficult to get them to see what you want from the businesses. If you don’t have staff, you can just focus on working on your vision yourself, rather than worrying about getting them to understand it.

Reason Five – No annoying processes to follow! Without staff, you don’t need to spend time putting together a Staff Handbook, or processes on everything from holidays, to maternity leave, to what they can say on social media (see Reason number Nine for more on this!)

Reason Six – You don’t have to pay anyone if you don’t have staff – you can keep all the money for yourself! After all, you earned it, so why shouldn’t you keep it all?

Reason Seven – Problems relating to harassment, bullying or stealing can’t rear their ugly heads if you don’t have staff to harass or bully each other (or you) or to steal from your business.

Reason Eight – Want to take a day off just because you feel like it? Want to turn up late for work, or not turn up all? Without staff, you can do it without having to justify your actions to them. And you don’t have to worry about them taking time off sick when really the problem is just a hangover!

Reason Nine – With no staff, you don’t need a social media policy and you don’t have to check what your staff are saying about your business on Twitter. They can’t waste company time on Facebook either, if they don’t work for you.

Reason Ten – There’s no need for an expensive Christmas party! Instead, go out for a meal with some friends, treat your spouse to a night at a nice hotel or go and see your favourite band in concert!

So have I put you off having staff, or taking on any more? If so, please don’t just sack all the staff you have now so you can enjoy the benefits of not having any. You’ll need a proper process for that!

Your Clients vs Your Employees – Whose Side Do You Take?

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When your important client refuses to have one of your employees back at its office, as the employer, you naturally have to take steps to protect the commercial interests of your company and maintain a good business relationship with your client. At the same time, you have to balance the employment rights of your employee.

What are the legal issues?

If your first response is to dismiss your employee, without taking any steps to find a solution or take account of any injustice to the employee, there will be a substantial risk of a successful unfair dismissal claim. However, the tribunals recognise the difficulties for employers where there is third-party pressure to dismiss, coming from an important client. You must act reasonably before reaching a decision to dismiss.

What’s the nature of the problem?

The first step is for you to find out the reason why the client has objected to your employee, to see if the problem can be resolved. In some instances the reason may be perfectly clear. For example, there may have been an incident of misconduct at the client’s office, or an argument between the employee and senior personnel at the client’s workplace. In other instances it may be less clear: the client might disapprove of a particular working practice, which the employee could be asked to modify or correct to the client’s satisfaction.

Even where the situation is serious, a tribunal is likely to want to know that, as the employer, you have taken steps to resolve the issue. You will therefore need to have a written record of your discussions with your client. If possible, you should also have in writing from the client, their objections to your employee. Even though you may not be in a position to establish the truth of the client’s allegations, and you may not agree with the client’s actions, the commercial pressure may still provide sufficient grounds for a fair dismissal on grounds of some other substantial reason.

What about injustice to your employee?

If your client is adamant that they will have nothing further to do with your employee, you must consider what injustice might be caused to the employee when deciding whether or not to dismiss. Factors to take into consideration would include length of service and how satisfactory that service has been to date.

Alternatives to dismissal should be explored as this will help to address any injustice to the employee. If there has been a conduct issue at the client’s workplace, you will need to follow its disciplinary procedure. Clearly, where gross misconduct is proved within those disciplinary proceedings, you will have conduct as the reason for dismissal and need not rely on some other substantial reason.

Check your employee’s contract

You have more chance of a fair dismissal due to client pressure if the employee has been warned that the client may intervene to have him or her removed. It is not unusual for commercial contracts to include a clause that says that a client may ask a supplier to remove any employee whom the client considers unsuitable. On induction, employees should be informed of the importance of maintaining good working relations with the client and of the client’s right to insist on removal of employees, if it says so in their contract.

So whose side do you take? It will depend on each individual situation, which you must handle carefully, considering all the specific details, before you reach any decision. Listen to both sides of the case and seek to find a solution that suits all the parties – you as the employer, your employee and your client.

The Tricky Situation of Investigating Sexual Harassment

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Dealing with sexual harassment at work is not something that you have to deal with everyday. Hopefully it is something that you will never have to worry about. However, since one of my clients asked me to investigate allegations of harassment in their business recently, I thought I would write about it here, just in case you ever need to know how to handle it.

My client told me that one of their female members of staff reported a male colleague to her line manager. The two people work closely together, in a small office that is separate from the main business. They spend most of their working hours together, with no one else around. They have worked together for a long time.

As soon as the harassment was reported, I advised my client to ask the female member of staff to provide him with a statement, describing the situation that she believed to be harassment. She listed a large number of conversations, actions and text messages which she believed to be harassment, in great detail, along with the dates and times that they had occurred.

Once he had this, my client then had to carry out a misconduct investigation with the male member of staff. This should always be done by someone who is impartial to the situation and who can see both sides of the case. The manager should remain open minded when looking into the substance of the employee’s complaint. An employee who is being harassed or bullied at work will be upset and the natural emotional reactions caused by bullying or harassment may in some cases lead to exaggeration or distortion of the facts reported. I wrote in detail about how to carry out any staff investigation in this blog earlier this year and all the information is here.

The aim of an investigation is to establish, so far as possible, the facts. Carrying out a full investigation was essential for my client, to help him decide if his female member of staff had made up her allegations, or if there was a case to answer.

So how do you deal with someone who is bullying or harassing a fellow member of staff? We’ll look at that in a future blog. In the meantime, if you are at all worried about possible harassment or bullying amongst your employees, please get in touch now so that we can deal with it promptly. Call us on 0118 940 3032 or click here to email me.