Monthly Archives: May 2017

How to Deal with an Employee’s Difficult Attitude

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Sometimes, as a Manager, you might have to deliver some bad news to one of your employees. You may have to tell someone that their job is redundant, or discuss some poor performance or unacceptable behaviour. The topic under discussion may be a sensitive issue. Some employees could react negatively, by becoming upset, angry or verbally abusive. There are several things that you can do, as their manager, to ensure that the meeting remains productive.

Remain calm. It is your responsibility to achieve a successful outcome to the meeting and this can be done only if you remain calm and refrain from bringing your own feelings into play.

Let the employee ‘vent’. It is important that the employee calms down. However, allowing the employee some time to vent his or her anger or frustration, gives them space and a feeling of being listened to. They may also reveal information that may help in finding a resolution to the problem.

Remember the reason for the meeting. It is easy for the employee to veer into other topics if he or she feels uncomfortable, or is looking for excuses for his or her behaviour. To get back on track, you should remind them of the reason for the meeting and the ideal outcome.

Remember that the issue needs to be dealt with. When faced with a difficult attitude, you might be tempted to postpone the meeting in the hope that the employee will calm down. However, this can make both parties lose sight of the issue. Don’t postpone the meeting simply because the employee is not being receptive.

Inform the employee that his or her attitude does not assist the organisation as a whole. If the issue being discussed is the employee’s misconduct, you could explain to the employee that his or her difficult attitude in the meeting mirrors his or her behaviour in the workplace. This may help the employee to reflect on his or her behaviour and calm down.

Following the Meeting

After the conversation, you should keep the momentum going. Achieving a successful outcome is an ongoing, building process. Failing to keep on top of the issue may undo all the good work and may leave you having to deal with the issue from the beginning. To ensure momentum is not lost, there are several things that you can do:

  • Make sure that the employee feels supported. If the employee knows that a manager is there to support and help him or her, this will be invaluable in achieving a successful outcome to the conversation.
  • Have regular informal chats with the individual and less regular formal discussions, including a further meeting to review the outcomes or first step.
  • Ensure that what was said and agreed in the meeting is well documented. Both parties should agree that the contents of the document reflect what was agreed and thereafter refer to it if there is confusion or disagreement.
  • Monitor how the agreed actions are being implemented by the employee.
  • Comply with your obligations as to follow-up, for example providing agreed training.

Dealing with a difficult attitude or an angry or upset employee is not something that you have to handle every day, as a manager. However, if you’re prepared, if and when the situation does arrive, you’ll be in a better position to handle it. If you have a difficult conversation to have with a client and you’d like some help getting the best outcome for everyone, call me on 0118 940 3032 or email sueferguson@optionshr.co.uk and I can give you some advice and pointers.

What’s Changing in Employment Law?

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Every year in April, a number of changes are made to Employment Law. As a manager or an employer, it is really important that you know about these changes and how they might affect your staff and your business. If you missed our recent workshop, where we talked through many of the changes, here is a summary of those that affect how much you pay your staff and when.

National Minimum Wage – from 1 April 2017 these have increased as follows:

  • Workers aged 25 and over – £7.50
  • Workers 21 to 24 – £7.05
  • Workers 18 to 20 – £5.60
  • School age to 18 – £4.05
  • Apprentices under 19 or in their first year – £3.50

If you need to review your pay rates, you should identify eligible workers and check the new rates which are now applicable. Work out the gross pay received during the pay reference period, including bonuses and commission but not overtime or tips. Calculate the number of hours worked, excluding rest breaks and travel to work. You will then need to pay any arrears immediately and increase the worker’s pay to the minimum wage level or higher. Make sure that you keep records of changes in pay, as it your responsibility, as the employer, to prove payment. HMRC have the right to check at any time, to ask to see records and to order payment of arrears.

Statutory Redundancy Rates – the maximum week’s pay for the purposes of calculating a statutory redundancy payment increased to £489 on 6 April 2017. The maximum number of years of employment that can be taken into account is 20. From 6 April 2017, the maximum statutory redundancy payment that an employee will be able receive is £14,670.

Statutory Maternity Pay – from 2 April 2017, statutory maternity pay after the first six weeks of maternity leave increased to £140.98 (or 90% of average weekly earnings if this figure is less than the statutory rate.) The lower earnings limit also increases to £113 in April 2017.

Statutory Paternity Pay – Statutory paternity pay increased to £140.98 (or 90% of average weekly earnings if this figure is less than the statutory rate) on 2 April 2017. The lower earnings limit also increased to £113 in April 2017. Paternity pay is available to a person of either sex in an adoption situation, and to the spouse, civil partner or partner of either sex of the biological mother of a child.

Shared Parental Leave – Statutory shared parental pay increased to £140.98 (or 90% of average weekly earnings if this figure is less than the statutory rate), on 2 April 2017. The lower earnings limit also increased to £113 in April 2017. The shared parental leave and pay depends on the amount of maternity leave and pay that the mother takes, and the amount of shared parental leave and pay that the other parent takes. Shared parental leave and pay is also available in an adoption situation. Each parent claims shared parental leave and pay from his or her own employer. Parents must satisfy individual eligibility requirements and joint eligibility requirements.

Statutory Sick Pay – the rate of statutory sick pay increased to £89.35 a week on 6 April 2017. The lower earnings limit also increased to £113 in April 2017. If the employee’s average earnings before deductions, such as tax and national insurance, are equal to or more than the lower earnings limit (currently £112), they will be entitled to £88.45 a week. Although the rate of statutory sick pay normally increases on 6 April, the rate did not rise on 6 April 2016. This rate has therefore applied since 6 April 2015.

Gender Pay Gap Reporting – from 6 April 2017, companies and employers in the private and voluntary sectors with 250 or more employees are required to publish gender pay gaps. These must be published annually on the organisation’s website and uploaded to a Government-sponsored website.

Apprentice Levy – on 6 April 2017, this levy was introduced, to be paid via PAYE. The levy will be 0.5% of an employer’s pay bill, although employers will receive an allowance of £15,000 to offset against payments. It applies to employers with a pay bill over £3 million. The Digital Apprenticeship Service will distribute funds raised by the levy. The levy is being used to fund the cost of apprenticeship training and assessment through co-investment, up to 90% of agreed price. Employers with 50 or fewer employees can receive 100% of the cost if they take on apprentices aged 16-18 (or 19-24 who have previously been in care, in local authority education or on a health and care plan.)

A number of other changes are being made to Employment Law this spring, which we’ll cover in some of our blog posts, which you can read here. If there are any issues that you would like to know more about, please contact us for a confidential chat. Call us on 0118 940 3032 or email sueferguson@optionshr.co.uk.

How Can You Improve Employee Performance for Free?

Employee performance is something that I am asked about on a regular basis. How do you manage it? What’s the best way to improve it? To help answer these questions and any specific ones that you have, I am running a free webinar at 11am on Wednesday 31 May 2017. It will last for around one hour, to give you plenty of time to ask any questions that you have. Book your place online now so that you don’t miss out. Click here to reserve your place.