Happy employees make happy clients and customers. Here’s a check list of all the things you should be doing, to keep your staff – and therefore your clients and customers – happy. How many are you doing?
Improve their engagement with your company – low cost options include offering flexibility, the opportunity to buy or sell holiday and working from home
Cheer everyone up – buy them food at work
Give lots of praise – in public, if necessary
Recognise their achievements – a lot
Be reassuring (but realistic) about job security
Be flexible about working hours and opportunities to improve their work life balance
Be open, honest and involved with your team
Keep them in touch with all the news – good or bad
Keep up with employees training and development – it does not need to cost a lot. Don’t abandon development and new opportunities. Job training is perceived as a value
Develop your company culture – involve everyone in decisions and provide opportunities for staff who don’t normally work together to get to know each other
Offer chances to put forward suggestions – it could save you a fortune and it increases the sense of ownership and belonging
Provide regular team meetings to reinforce the company culture and beliefs
Think about using a promotion as a low cost way of improving self-esteem and self-worth
Treat everyone with respect – it doesn’t cost anything and it improves motivation.
How well did you score? What more could you be doing to keep your staff happy?