In today’s challenging business environment, your people are your biggest asset therefore it essential that you recruit and retain the right team.
In terms of recruitment diligence is vital in ensuring that you identify and appoint the best candidates from the high number of applicants you have for each role. Recruiting the wrong person costs time and money whereas recruiting the right person will deliver an instant return on investment.
Once an employee is in place you must nurture their development, monitor their performance and output effectively and help them achieve their true potential in order to retain them for the long term.
When performance issues come into play it is important to take proactive action to quickly remedy the situation whilst balancing your responsibilities in terms of employee statutory rights.
Building a winning team is not as onerous as it sounds once you have the right procedures and policies in place. Join us for our forthcoming free preventative HR seminar to find out the best ways to manage recruitment and induction, appraisals and performance feedback, managing poor performance, managing sickness, statutory rights and communication.
Taking place on 14th June at The Arab British Chamber of Commerce from 9.30-11.30 am this event is a must for all employers and managers who want to invest in their people and reap the business rewards that follow.
It is a mistake to think that performance problems, whether they be capability or disciplinary in nature, will simply go away or sort themselves out.
Issues such as sickness absence, poor attitudes/behavior, failure to meet objectives and poor general standards of work must be dealt with appropriately and effectively as soon as they occur.
In most instances and informal chat may be enough to solve the problem but if not then you have laid the groundwork for the formal disciplinary process to begin.
What to consider when planning your approach:
Do you want to conduct an initial informal chat or start with a more formal meeting? Is the employee entitled to be accompanied by a representative at the meeting?
What is an appropriate review/warning period?
If dismissal is a possible end result, are there any alternative work options available to the employee?
What acts of poor performance are serious enough to instigate a dismissal procedure?
If the issue involves bad attitude/behaviour ? is this a capability or conduct issue? What are the differences in approach to handling these issues?
What are the legal requirements of a disciplinary procedure? Informal and formal meetings, formal and informal warnings, right to respond, opportunities to improve etc.
On Thursday 21st June we will be holding a workshop covering the practical aspects of carrying out a capability or disciplinary procedure. We’ll look at what the differences are between capability and disciplinary and how you can handle them with confidence and success.
Every employee will invariably be sick and unable to work from time to time. But it is important to keep in contact to establish any support they need and when you can expect them to return to work. In extreme circumstances, or where you suspect the sickness my not be genuine, it may be necessary to terminate a contract of employment but you must follow a fair procedure first – do you have the correct processes in place?
Short Term Absence:
Discuss the problem with your employee as soon as possible and keep lines of communication open at all times
Monitor the absence and document the ‘calling in sick’ process. Can the employee complete a self-certification notification or do you require a Dr’s letter?
Once your employee is fit to return to work, make sure you have all your ducks in a row and have conducted a thorough return to work interview
If necessary instigate a formal action process including warnings and dismissal, as a last resort
Learn from employee absence, conduct reviews and look for patterns that can help you to avoid absence in the future
Long Term Absence:
This is when a period of absence exceeds four weeks in duration. In these instances an employee is required to provide medical support
Keep in regular contact and help to obtain medical advice that will assist in return to work
Avoid the risk of disability discrimination by taking your duty of care seriously and making all necessary adjustments
Manage return to work effectively, consider a phased return where necessary or take all the right steps to instigate dismissal on the grounds of ill health
Dismissal is always a last resort, factors that must be taken in to consideration before heading down this path include:
The nature and length of the illness
Length of service and previous record
Any improvement in attendance
The effect of absence on colleagues and the business as a whole
Whether there are other employment options available
Recruiting the right people and retaining them for the long term is the goal for every business, big or small, no matter what sector of industry you operate in. If you recruit the wrong people you could pay the price not only in terms of business success but also in costly and often difficult employment disputes. So ask yourself “How thorough is our recruitment process?”
Here are some key steps to great recruitment that can help:
Preparation, Preparation, Preparation. Conduct a job analysis to establish what roles you need to fill. Put together a job description detailing exactly what each candidate needs to be able to do in conjunction with a person specification listing both essential and desirable attributes. Finally, ensure you benchmark the salary for each role correctly, both in terms of the market and internally to ensure you attract the right calibre of individual.
Attracting the Right Candidate. There are many options available to you including advertising (internally and externally), word of mouth, web, agencies and head hunters, job centres, graduate programmes, review of previous applicants etc. Ensure you are using the right method or combination of methods for each job and for the specification of candidate you wish to attract.
CV vs Application form. Both are great tools for ensuring you select the right candidates for interview but both only paint part of the picture. A CV tells you what the individual wishes you to know, but an application form asks information you wish to know. Use them in combination to get the most out of your early selection process.
Selection Process. Once you have narrowed down your candidates there are a number of further activities you can undertake to ensure you choose the right one, these include psychometric testing, and practical exercises to identify key skills sets and personality traits
Legal Compliance. Once you have selected the right person you must ensure you are meeting your legal requirements before any offer of a job can be made. As a guide you must pay attention to discrimination, medical needs, references, eligibility to work in the UK and data protection
Making the Offer. You have ticked all the boxes, dotted the I’s and crossed the T’s and now you are in a position to make an offer. Ensure that any offer in subject to satisfactory completion of the following: reference, CRB checks, medical screening, right to work in UK confirmation and completion of a suitable probationary period.